Privacy Policy

Privacy Policy – VAULT Collective

Effective Date: 06/17/2025

Last Updated: 06/17/2025

VAULT Collective (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, services, and communication channels.

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1. Information We Collect

We may collect the following types of personal information:

• Contact Information (name, email, phone number, etc.)

• Business Information (company name, services of interest)

• Payment Information (via Stripe – we do not store payment data)

• Technical Information (IP address, browser type, device type)

• Usage Data (pages visited, links clicked, session time via Google Analytics)

• Form Submissions (via GoHighLevel, including any additional details you provide)

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2. How We Use Your Information

We use the data we collect to:

• Provide and deliver services you request

• Respond to inquiries and communication

• Process payments securely through Stripe

• Improve our website, marketing, and user experience

• Send you service updates, educational content, or promotional offers (only if opted in)

• Track lead and sales processes using our CRM (GoHighLevel)

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3. Third-Party Tools and Data Sharing

We may share or store your information using trusted third parties:

• Stripe for secure payment processing

• GoHighLevel (GHL) for form intake, automation, appointment scheduling, and CRM

• Google (including Google Analytics and Gmail) for email, document management, and analytics

• Other contractors or team members only as necessary to deliver services and under confidentiality obligations

We never sell your information.

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4. Data Security

We use reasonable organizational, technical, and administrative measures to protect your personal data. However, no system can be 100% secure. We encourage users to take precautions when sharing sensitive information online.

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5. Your Rights

If you are a U.S. resident, you have the right to:

• Request access to your personal data

• Request correction or deletion of your data

• Opt out of marketing communications at any time

To exercise your rights, email us at [email protected].

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6. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal data is collected

• Know if your personal data is sold or disclosed (we do not sell data)

• Access your personal information

• Delete your personal information

• Opt out of the sale of your personal data (again, we do not sell)

You may submit requests by contacting us at [email protected].

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7. Cookies and Tracking

We use cookies to:

• Analyze user behavior via Google Analytics

• Improve website performance

• Track conversion paths and form submissions

You may opt out of cookies through your browser settings.

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8. Children’s Privacy

Our services are not directed at or intended for children under 13. We do not knowingly collect data from children under 13. If we become aware that we have, we will delete it immediately.

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9. Updates to This Policy

We reserve the right to update or revise this Privacy Policy at any time. Changes will be posted on this page with the updated date. We encourage you to review this page periodically.

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10. Contact Us

For any questions or privacy concerns, please contact us at [email protected].